Refund Policy

We want you to be happy with Swooper. This policy explains how cancellations and refunds work. Payments are processed by Whop, our platform and payment provider, so refunds are issued through Whop under the terms below.

Cancellations

You can cancel a subscription at any time from your Whop account. When you cancel, your plan does not renew and your access continues until the end of the period you’ve already paid for. We don’t charge a cancellation fee.

Refunds on subscriptions

Because Swooper is a digital service that provides access immediately, subscription payments are generally non-refundable, including for partial billing periods. If something isn’t working or you were charged in error, contact us within 7 days of the charge at support@swooperhq.com and we’ll review it in good faith and make it right where appropriate.

The launch offer

The one-time launch offer (3 months of Premium) grants immediate access to the full product and is non-refundable once access has been used, except where required by law or in the case of a genuine billing error.

Chargebacks

If you have an issue, please contact us first — we can almost always resolve it faster than a dispute. Filing a chargeback without contacting us may result in your access being suspended.

Contact

For any billing question, email support@swooperhq.com. Include the email address on your account so we can find your order quickly.